Fierce Network Research Bulletin

The Fierce Network Research Bulletin is produced weekly by Fierce Network's Chief Analyst Mitch Wagner. Reach out to Mitch with tips via email at mwagner@questex.com.

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Broadband

Altice’s Optimum fixes its customer service problems with AI

Optimum developed a home-grown AI application, dubbed AVA, that helps customer service reps respond to how customers are feeling.
Linda Hardesty May 8, 2025 4:35pm
Damien Leong of Hutchison Telecom Hong Kong speaks on stage with Vijay Sivaraman of Canopus Networks during a panel at Future

When Hong Kong telco customers complain, agentic AI responds

May 8, 2025 10:45am
Video FutureNet World 2025 - Top takeaways from Day 1

Video: FutureNet World 2025 - Top takeaways from Day 1

May 7, 2025 4:06pm
small town

Small broadband providers offer mobility services via 'Smart Towns'

May 7, 2025 1:04pm
A telco engineer tearing down a Field of Dreams-style baseball diamond and replacing it with a futuristic data center p

Telcos trade faith-based buildouts for demand-based design

May 7, 2025 10:39am
Gold Dome

How Trump’s 'Golden Dome' initiative affects the wireless industry

Apr 30, 2025 1:41pm