Fierce Network Research Bulletin

The Fierce Network Research Bulletin is produced weekly by Fierce Network's Chief Analyst Mitch Wagner. Reach out to Mitch with tips via email at mwagner@questex.com.

Cloud

'Personality engineering' puts a human face on telco AI agents

Amdocs and Nvidia are using “personality engineering” to create AI customer service agents. But will customers accept their new robotic servants?

Mitch Wagner Aug 7, 2025 6:00am

AI-generated hyperrealistic map-like illustration of telco infrastructure transforming vertical VM silos flattening

Cloud-native becomes telcos’ new baseline after supplier upheavals

Jul 29, 2025 7:50am

A whimsical illustration of a skeleton sitting at a dusty desk staring at a computer screen that says Processing Network

How to break obsolete data models that drag down AI

Jul 11, 2025 10:15am

AI-generated hyper-realistic illustration of a magician pulling a glowing AI brain out of a hat but behind the curtain is a

AI looks like magic, but the real trick is infrastructure

Jul 9, 2025 7:30am

Telcos won’t have a chance with AI until they deal with tech debt

Jun 11, 2025 12:55pm

AI image of hyper-realistic cute robots using picks and shovels on a cloud network

Cisco: We'll provide 'picks and shovels' for the AI gold rush

Jun 10, 2025 9:00am