Fierce Network Research

robots

Broadband

Altice’s Optimum fixes its customer service problems with AI

Optimum developed a home-grown AI application, dubbed AVA, that helps customer service reps respond to how customers are feeling.

Linda Hardesty May 8, 2025 4:35pm

satellite

Starlink gets aggressive with free gear for new broadband customers

May 5, 2025 1:20pm

Gold Dome

How Trump’s 'Golden Dome' initiative affects the wireless industry

Apr 30, 2025 1:41pm

clean up

Op-Ed: I’ve noticed that operators are cleaning up their data disasters

Apr 18, 2025 11:20am

A young woman with brown skin and dark hair tied back gazes thoughtfully to the right She is set against a light background

Hybrid cloud is the secret to revolutionary telco AI

Apr 18, 2025 10:15am

Split-screen image left side shows futuristic 5G concepts eg flying cars VR surgery right side shows a 5G FWA device i

Remember 5G hype? Here's what's actually happening now

Apr 14, 2025 10:50am