customer service

Cloud

'Personality engineering' puts a human face on telco AI agents

Amdocs and Nvidia are using “personality engineering” to create AI customer service agents. But will customers accept their new robotic servants?

Mitch Wagner Aug 7, 2025 6:00am

A smartphone with a loading screen that reads Project 624 Coming Soon while tiny cartoon characters wait impatiently

Verizon's Project 624 is the internet's new favorite guessing game

Apr 28, 2025 7:01pm

computer

FCC wants easy click-to-cancel to apply to telcos, too

Oct 24, 2024 6:30pm

pack of wolves

AT&T, Verizon lead the pack in business internet satisfaction

Jul 22, 2024 6:35am

AI in data center

Getting into AI isn’t easy for ISPs – here’s why

Jul 11, 2024 10:00am

disconnected wire

Charter pulls plug on 1K+ call center jobs

Jun 20, 2024 11:26am