customer experience

Digital human customer service rep

Cloud

AI avatars are the face of emerging telcos

AI avatars provide higher customer satisfaction and increased likelihood of purchases compared with traditional interfaces, according to research.

Mitch Wagner Apr 8, 2025 6:45am

A comically angry cartoon character with a red face steam coming out of their ears clenched fists and an exaggerated angry

Holy @%$#! People swear less at 'digital humans,' research shows

Mar 20, 2025 9:55am

AI robot on a mountain

AI is 'underhyped,' says Nvidia's telecom chief

Mar 17, 2025 10:25am

shooting star

Starlink outshines cable in reliable service - Recon Analytics

Aug 19, 2024 12:23pm

library

Verizon gives low-down on its GenAI initiatives

Jun 5, 2024 12:50pm

cake

SiFi, Sumo Fiber: Open access networks aren’t a piece of cake

May 23, 2024 3:50pm